How to support retention with stewardship reports

Wednesday, October 1, 2014
Written By
Patrick Noonan
Vice President of Content Development

Getting brokers to focus on winning new business is key to brokerage growth – but their efforts can be undermined by the loss of just one important account at renewal time. Of course, it is much more cost-effective to keep an existing client than to find and set up a new one. So if you’re already providing excellent service and making a positive impact on the bottom line, what else can you do to build your client relationship and keep your clients loyal?

Remind them of the value you provide with an annual stewardship report.

Using stewardship reports

More than a policy and claim review, a stewardship report lists the services you have performed in the past year and how they benefited your client. Use it in conjunction with your strategic risk management plan.  Seem like too much work? Broker Briefcase makes it easy by providing templates for quick download and customisation.

  • Stewardship Report Performance Summary
  • Strategic Risk Management Plan
  • Total Cost of Risk Trending Worksheet

Vitally important

If you think your clients don’t care about stewardship, consider these statistics from a recent US Broker Services Survey. When we asked 3,275 employers if their broker was providing an annual stewardship report:

  • 35 per cent of brokers were providing a full annual stewardship report
  • 79 per cent of employers responding would value a full stewardship report from their broker

Delivering your stewardship report in person three months in advance of renewal ensures your client understands your full value proposition, demonstrates your commitment to the relationship and removes any tension around the upcoming renewal. Even better, a personal meeting gives you a window for cross-selling, up-selling and discussing future plans. If you are not already doing so, it’s time to start offering a stewardship report to support your client retention strategy.

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